Shipping policy

Shipping Policy

Thank you for shopping at [Store Name]. We are committed to delivering your order accurately, in good condition, and always on time.

1. Delivery Areas

We deliver across all major cities and remote areas of Pakistan. We partner with reliable courier services including [e.g., TCS, Leopards, PostEx, or Trax] to ensure your package reaches you safely.

2. Shipping Charges

  • Standard Shipping: We charge a flat rate of Rs. [Amount, e.g., 200] for orders nationwide.

  • Free Shipping: We offer FREE shipping on all orders above Rs. [Amount, e.g., 3,000].

  • City-Specific Rates (Optional): Orders within [Your City, e.g., Karachi] may qualify for a discounted rate of Rs. [Amount].

3. Order Processing & Delivery Timelines

  • Processing Time: All orders are processed within [1–2] business days. Orders are not shipped or delivered on Sundays or public holidays.

  • Estimated Delivery Time:

    • Major Cities (Karachi, Lahore, Islamabad, etc.): 2–4 business days.

    • Other Cities & Remote Areas: 4–7 business days.

  • Please note: Delivery delays can occasionally occur due to weather conditions, strikes, or high-volume festive seasons (like Eid or 11.11).

4. Cash on Delivery (COD) Policy

We offer Cash on Delivery for your convenience.

  • Please ensure the exact amount is ready at the time of delivery.

  • Our courier partners are instructed not to allow customers to open the parcel before payment. If there is an issue with your order, please contact our support team after receiving it.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email and/or SMS containing your Tracking Number. You can track your order directly on the courier’s website or via our [Link to Tracking Page].

6. Shipment Confirmation & Address Accuracy

  • A confirmation call or WhatsApp message may be made for first-time COD customers. Orders will only be processed after successful verification.

  • Please ensure your shipping address and contact number are accurate. [Store Name] is not responsible for non-delivery due to incorrect contact details.

7. Undelivered Parcels

If a parcel is returned to us because the customer was unavailable or the contact number was unreachable after 2–3 attempts, the order will be cancelled. To re-order, the customer may be required to pay via Bank Transfer/EasyPaisa in advance.

8. Damaged Goods

If you receive a damaged parcel, please do not accept it and notify us immediately at [Your Email/Phone Number]. If the damage is discovered after opening, please take a photo/video and contact us within 24 hours.

Quick Tips for your Shopify Setup:

  • Automate with Apps: Use Shopify apps like Courierify or Universal Courier to automatically sync your tracking numbers with Pakistani couriers (TCS, Trax, etc.).

  • Verification: Many Pakistani sellers use a "WhatsApp Order Verification" app to reduce RTO (Return to Origin) rates by confirming the address before shipping.

  • Legal Compliance: Ensure your "Refund & Return Policy" is clearly linked next to your Shipping Policy, as required by Pakistani Consumer Protection laws.